Medical insurance validation is the procedure through which a medical billing department evaluates a patient’s insurance eligibility and financial obligation for medical treatment. When scheduling treatments, your medical billing team should perform insurance verifications. This early verification helps both your company and the client. It enables you to predict how much a patient will pay for treatments, allowing you to receive payments at the time of treatment.
However, many healthcare professionals are not paying close attention to the process of determining insurance eligibility. Healthcare practitioners and even patients are perplexed and unfamiliar with how the insurance system operates. We thoroughly detailed the stages and advantages of the insurance eligibility authentication process in this post.
Importance Of Medical Insurance Eligibility Verification
Medical insurance verification is the initial and most critical phase in sales cycle management. It increases your company’s financial security and decreases claim denials by medical coding services. If you supply services without confirmed insurance, a claim might result in a loss from the start. Identifying service expenses before a person gets care could also enhance the patient experience significantly.
There could be various undesirable side consequences if you do not have an effective insurance qualification verification procedure, including:
● You treat patients who have inactive insurance coverage.
● You fail to get approvals before providing a service, resulting in claim rejections.
● You are unable to adequately describe the patient’s financial responsibilities, which frequently results in overdue accounts that are eventually referred to collections.
● Patients may become irritated by your failure to clarify coverage and receive treatment elsewhere.
Procedure for Verifying Insurance Eligibility
The following are the steps associated with the eligibility authentication process:
● Scheduling Patients
The digital scheduling tools, combined with automated appointment booking software, simplify the scheduling procedure to a larger level. Manual administrative chores like appointment reminders by text, phone, and mail, as well as rescheduling of cancelled appointments, may be readily automated.
● Enrolment of Patients
Patient data is the foundation of the healthcare sector. The key issue is determining what patient healthcare information must contain and what information should be excluded. For instance, basic information like a patient’s name, birth date, and residence, as well as the diagnosis, sensitivities, and medical history, is critical. The contact information like the patient’s emergency number, family doctor, or insurance company may be collected under several headings.
● Verification of Eligibility
The most critical phase in the RCM (Revenue cycle management) procedure is eligibility confirmation. If done correctly, it automatically results in a rise in the percentage of clean complaints. A seamless insurance verification procedure eliminates late payments, invoicing mistakes, and non-payment provided by medical billing and coding services.
It is critical to review the insurance and advantages provided by the patient’s insurance plan regularly. Since changes like marriage status, birth, or divorce might affect coverage and payments, a detailed database of patients’ information must be kept. Throughout the method, it is a good idea to alert the patient on advantages like co-pays and deductibles, all by organization administrators.
Pre-authorization is critical in managing the revenue cycle because payers must check if a certain drug or treatment will be authorized. Suppose an insurance provider somehow doesn’t approve therapies or medical devices. In that case, healthcare professionals should either wait until they do or approach the insurance companies about the approval procedure and then take the appropriate actions.
● Bringing Patients Together
All patient data, comprising basic data, medical histories, and contact details, must be acquired ahead of time, and carefully kept. If further information, such as medication data, is necessary, it is best to call the patients for precise information.
● Update the Billing System
The medical billing system is where patient information, including insurance coverage information, is updated. To prevent claim rejections, use the sophisticated verification system to collect the proof of insurance and check patient qualification with each visit.
Advantages of Insurance Qualification Verification
● Submission of a Clean Claim
The proper eligibility verification procedure assists healthcare practitioners in submitting clean claims, avoiding claim resubmission, reducing demographics or eligibility-related denials and rejections, increasing upfront revenues, and improving patient comfort.
● Enhanced Cash Flow
Improved claim filing and fewer claim denials result from updated eligibility checking. It assists healthcare practices in maintaining cash flow by reducing write-offs and enhancing patient care.
● Workflow Efficiency
Insurance credential services assist in improving the complete management of the revenue cycle procedure. A more efficient and simplified method will result in fewer claim rejections and a better patient experience.
● Increased Income from Self-Pay
As patient data is digitally connected with the healthcare system, self-pay income will grow. This assists patients whose “insurance” is unknown; it enables them to file requests after cross-checking qualifications and encompass status digitally, hence expediting the pay flow for self-pay customers.
Perhaps it is no surprise, but to properly code and pay a claim, you must first check the patient’s insurance and plan. Why? You must understand not just the differences between commercial suppliers and their system connections, coverage patterns, and other details. This is since filing a request to the incorrect organization slows smooth operation. The few moments it takes to double-check benefits & claim filing standards can prevent days in receivable accounts & hours of follow-up following down the claim.