When we talk of chatbots, we know they are still a very new form of technology. The recent advancement in the AI platform has boosted the performance of chatbots to a large extent. Another thing to understand here is that chatbots have very quickly taken over the customer service aspect of almost every company.
Chatbots are so common that most of us constantly interact with them in some form or another in our day-to-day lives. But what makes these chatbots know us? And how are they able to differentiate between so many users to provide a personal touch? How do they get this differentiation advantage?
In order to answer this question, we will have to know how these chatbots work and what are the different types of chatbots?
So, let us begin!
- Scripted Chatbots
As the word suggests, scripted chatbots function by answering questions according to a script. There are a set of questions given to the customer from which he selects options that are usually binary in nature. The chatbot then responds to the same by answering through the script. Also, chatbots give out questions in the form of menus from which the customers choose options.
- Keyword Recognition Chatbots
These chatbots are more intelligent and complex than scripted chatbots. Keyword recognition chatbots can respond according to what the customer is actually saying. This makes them more involved in their functioning as the responses are more personalized and curated, especially for a specific customer. This helps them in providing a personal approach and adding the human touch.
- Hybrid Chatbots
This type of chatbot is a combination of menu and keyword recognition-based chatbots. These types of chatbots are a perfect amalgamation of the two as they have the capability to use keywords and menus to provide the user the best experience. Hence, the user feels a sense of comfort while making use of it and the added personal touch.
- Contextual Chatbots
This is another very multi-faceted type of chatbot and is a whole lot of complex when pitted against the above three. These chatbots work by having their focus on data. Without data, they cannot perform. Also, by using the AI, they remember the conversation with the customers and use them later to aid them. These bots are highly functional and have the capability to grow over time. These chatbots are also capable of asking the customers questions and responding accordingly.
- Voice Chatbots
These chatbots are often regarded as the future of chatbots and AI technology and can prove to be a game-changer in the times to come. These chatbots make use of language and commands from users and respond accordingly. These bots are still in development, and the technology is still to reach most of the companies out there. Amazon Alexa is also a type of voice chatbot, and it does very well in adding a personal touch for the customers.
To Wrap It Up
Chatbots come with numerous advantages that can help any company in automating their processes exceptionally well. Other than that, they also help with giving a personalized approach to every single one of your customers. So, what are you waiting for? Make your brand a tad bit better than others now!