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How Managed IT Services Work?

Managed IT services manage parts or the entirety of the IT operations within a company. These services are provided by specialist third parties known as Managed Service Providers (MSPs). An MSP implements a monitoring system that allows them to keep track of your IT system from afar and perform repairs when necessary. There are various types of IT services that your MSP can offer your business. These all work in different ways. Let’s take a look at a few.


Managed IT Services: What They Are and How They Work

1. Desktop as a Service

A company using managed IT services won’t have an internal IT department. This means the MSP will have a central server that lets them control your company’s central desktop server. All of the desktops in your office connect to this server. The MSP can then keep an eye on how your desktops are functioning from afar. When issues arise with your computers, the MSP can log the issues and come up with a solution.

Some of these processes can be automated on the MSP’s end. This helps increase efficiency, which is highly beneficial to your business, and it ensures any technical issues you have in the office are quickly resolved so you can resume normal workflow ASAP.


IDAM stands for identity and access management. Your MSP can set up a user-directly server to ensure only employees can access files when using your desktops. You can grant and revoke various permissions to different employees within your company whenever necessary. An MSP will work with you to set up the various permissions, and the service is automated from there.

The system will only grant access to authorized employees when they wish to view documents and files. This increases productivity for your business by doing the following:

  • It stops you need to set up each desktop’s permissions individually
  • It prevents the need to revoke and reassign desktop permissions when firing and hiring employees
  • It ensures outsiders trying to access your files are unable to

3. Managed Security

Security is vital when working with IT systems within your business. The MSP you choose will provide a cybersecurity team to monitor your company’s network traffic. This will encrypt data and resolve any threats to your company’s security system. Virus protection, access management, and data protection are all a part of managed security.

4. Managed Hosting

Setting up a private network for your company is incredibly challenging. However, it’s vital that members of your company can communicate securely and effectively. Your MSP can set up a private network for you and help you understand the automated processes that follow the initial setup. The MSP also manages backup facilities and recovery servers to help keep your systems running and as secure as possible.

There are many more managed services your MSP can offer you, and they’ll all increase your company’s productivity while keeping you and your data safe from harm. Outsourcing your IT management to a service provider will cut company costs, get issues resolved faster, and more. It’s invaluable for your business.

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